Cooperative problem-solving in the interactions of airline dispatchers with the air traffic control systems command center  (1997)

+ Orasanu, Judith

+ Smith, P

+ McCoy, C

+ Orasanu, Judith

+ Billings, C

+ Denning, R

+ Rodvold, M

+ VanHorn, A

air traffic, airline dispathers, command center, control systems, interactions, problem solving

In C. Nyuen and E. Parks (eds.), Human interactions with complex systems: Conceptual principles and design practices (pp. 185-195). Boston: Kluwer Academic Publishers