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"You won't even know we are working on it". Human factors in airways facilities maintenance  (2006)
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Air Traffic Management (ATM) relies on an extensive network of ground-based facilities including
communication systems, radar, navigation aids and associated infrastructure. Facilities maintenance
technicians carry out the preventative and corrective maintenance necessary to ensure that systems
operate safely and efficiently. Technological developments are driving rapid change in ATM
equipment. Reliability has increased with each new generation of equipment. However the number of
maintenance-induced system failures has remained relatively constant (FAA, 1999). As a result, in
proportion to other causes of failure, human error presents a growing threat to the integrity of ATM

In this paper we discuss the human challenges of facilities maintenance. We introduce two
approaches that Airservices Australia is using to gather information on human error in facilities
maintenance; a workplace survey (the Maintenance Environment Questionnaire); and a structured
investigation technique (Tool for Investigating Maintenance Error). Preliminary results from their
use are presented.
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air, airways, atm, even, facilities, factors, Human, it, know, maintenance, management, on, traffic, won't, working, You
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Curator: Phil So
NASA Official: Jessica Nowinski
Last Updated: August 15, 2019