P. J. Smith, S. . Caisse, C. . Beck, R. . Denning, H. J. Obradovich, C. E. McCoy, & J. M. Orasanu (1998) Using critical incidents to understand the interactions of airline dispatchers with the traffic management system, Proceedings of the 1998 Annual Symposium on Human Interaction with Complex Systems, Dayton OH: IEEE, pp. 48-62
|
