Needs Analysis: The Case of Flexible Constraints and Mutable Boundaries  (2010)

Needs analysis is a prerequisite to effective design, but typically is difficult and time consuming. We applied and extended our methods and tools in a case study helping a mission control group for the International Space Station. This domain illustrates the challenges of information-system domains that lack rigid, immutable, physical constraints and boundaries. We report the successes & challenges of our approach and characterize the situations where it should prove useful.

+ Feary, Michael

+ Billman, Dorrit

+ Feary, Michael

+ Schreckenghost, D

+ Sherry, Lance

Cognitive Engineering, Needs Analysis, Planning, User Studies

Proceedings of the 28th Annual ACM Conference on Human Factors in Computing Systems (CHI 2010); April, 2010 Atlanta, GA, p 4597-4612

  BillmanFearySchreckenghost&Sherry2010_p4597CHI.pdf (Download Acrobat Reader )
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